What is STEP?

STEP is a new service which has been set up to support people who regularly attend the Emergency Department due to the complex nature of the issues they face. Our video gives you the chance to learn more and meet a few of the staff on the team.

How can we help?

The Emergency Department is not always the right place to support the mixture of physical and mental health issues faced by people but we recognise that you go there for help. Staff at the Emergency Department will work with the experienced staff at STEP to find the correct alternative services where appropriate. This can include one to one support, attending appointments and access to community services.

As well as physical health, the service will help to address the often distressing situations which make many physical and mental health difficulties worse. This can include problems with housing, debt, health and well-being, domestic violence, substance misuse, loneliness and isolation.

Who are STEP?

STEP are working in partnership with Change Grow Live and Red Rose Recovery.  This gives us a wealth of knowledge and experience to assist people on their journey to a better quality of life.

The STEP Team work across Pennine Lancashire. Our staff can arrange to meet you at a time and place convenient to you such as a community venue near your home. We can support you to access services and activities in the community.

The STEP service is funded by Blackburn with Darwen and East Lancashire Clinical Commissioning Group in order to support people to access the right services at the right time.


Change, grow, live

Change, grow, live (CGL) provides help to adults, young people, children and families covering a variety of areas including health and well-being, substance use, mental health, domestic abuse and homelessness.

Red Rose Recovery

Red Rose Recovery focuses on the assets, skills and gifts of individuals and looks to build on these, reinforcing people’s personal strength and experience, and providing opportunities for people to build well-being in community based settings.

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